Art der Publikation: Beitrag in Sammelwerk

Towards Information Transparency in the Context of Service Management

Autor(en):

Belter, Roman; Spies, Thorsten; Ludwig, Andre; Franczyk, Bogdan; Eicker, Stefan

Titel des Sammelbands:

Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications (SOCA), 2010

Verlag:

IEEE

Ort(e):

Perth

Veröffentlichung:

2010

ISBN:

978-1-4244-9802-4

Sprache:

en

Schlagworte:

service management, generic views, service system, artifacts, service stakeholder

Digital Object Identifier (DOI):

doi:10.1109/SOCA.2010.5707164

Link zum Volltext:

https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5707164

Zitation:

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Kurzfassung

With an increasing demand for higher value services, comprehensive support for service customization, provisioning and management is needed. This paper details ongoing research work regarding a service management approach, which supports the handling of service artifacts during the service lifecycle. The approach introduces an information model for e-Service Management, as well as a tailored view concept to provide individual views to participating stakeholders. The outlined approach tackles nonfunctional management issues which lead to better maintainable, adaptable and extendable service systems.